Frequently Asked Questions:

• People who have been smoking for a long period of time, and suffering uncomfortable feeling.
• People working in no-smoking places, but with the habit of smoking.
• The smokers who want to quit smoking. Painless smoking abstention can be realized gradually by decreasing nicotine content.

• Minors under 18 years old.
• People without the habit of smoking.
• People sensitive to nicotine or any other ingredients in the inhalant.
• Pregnant and breast feeding women.
• The patients who should avoid smoking.

The saving are huge! Considering that average pack of regular cigarettes is about $4.00 to $10.00 in US. The cost of refill cartridges will range from $1.50 to $2.50 per cartridge, so that's equivalent of $1.50 to $2.50 per pack of cigarettes.

One example on how much a person can save while smoking 1 pack a day for 1 year:
Using regular cigarettes
$4 (a day) X 365 days = $1460
$10 (a day) X 365 days = $3650

Using Electronic Cigarette cartridges
$2.5 (a day) X 365 = $912.50
$1.5(a day) X 365 = $547.50
(Remember we offer FREE shipping on all of our products in US. What you see is what you pay.)

Average savings will be around $1825 a year. These are HUGE savings! Also think about all the tar and carcinogens that are NOT entering your body any longer. This is truly a new revolutionary replacement for regular cigarettes.

The PR110 and PR111 kits come with Two rechargeable batteries, USB charger and Wall adaptor, Six refill cartridges in classic Tobacco flavor, and English User's manual. Please note that PR110 and PR111 models that atomizers built-in inside the refill cartridge. The refill cartridges have different levels of nicotine in them: 3 pieces High strength - 16mg and 3 pieces in Medium - 11mg. Other Flavor and Strength refill cartridges can be purchased by clicking here.

The PR101 through PR103 kits come with Two rechargeable batteries, One atomizer, Wall charger, Six refill cartridges in classic Tobacco flavor, and English User's manual. The refill cartridges have different levels of nicotine in them: High strength - 16 mg to Nicotine Free - 0 mg. Other Flavor and Strength refill cartridges can be purchased by clicking here.

PremiumEcigarette will always ship your order on the same or next business day. We also ship orders on Saturdays.

Free Shipping will take on average 2-5 business days.
Priority Mail 2-3 business days.
Express Mail 1-3 business days.

Many of our customers enjoy this immediate shipping process.

In rare cases we do run out of certain Flavor or Strength of refill cartridges. When this happens, we will ship a partial order and then we will ship the remainder when the new product is received. If something is on backorder you will be notified by an update message on the web page, by an email or by a phone call from one of our sales representative.

We ship Worldwide. You can always ask us about specific Country as shipping rates will vary.

International shipping takes longer, about 7-12 business days depending on the customs in your country.

Yes, you can. Electronic Cigarettes do not have tobacco and are considered non-flamable devices. It can be smoked in areas where normal smoking bans are in place - such as bars, restaurants, planes and offices. Premium Electronic Cigarettes produce water vapor that is odorless and disappears in a few seconds.

Water, Propylene Glycol, Nicotine, and a scent that emulates flavor.

Propylene glycol is a FDA approved water-based ingredient found in many health products and medicines. None of the ingredients in the cartridges have been found to be carcinogenic. We have official letter from the e-liquid supplier stating that e-liquid has been well tested and passed quality inspection.

Refill cartridges for models PR110 and PR111 last about 250 puffs.
Refill cartridges for models PR101 Through PR103 last about 100-150 puffs.

PR110 battery will last about 150-200 puffs. PR103 and PR111 will last about 200-220 puffs.

It takes approximately 2-4 hours to fully recharge the battery.

Completely secure. PremiumEcigarette website does not store your credit card information on any of our servers. All of the transactions are processed via secure gateway payment system which is encrypted with a 256-bit encryption. Also, our servers are monitored 24/7 for any hacking activity and we are immediately notified if someone unauthorized tries to access our site.

Premium Electronic Cigarette products are available through our web site and other authorized online resellers. We accept all major credit cards through PayPal payment processing system.

You can also make a purchase by phone when calling a toll-free number: 1-866-242-9210.

Money orders and personal checks are also accepted. Please contact store@premiumecig.com on instructions how to send a payment.

We have one of the easiest exchange processes in the market of electronic cigarettes. If you are experiencing the problem with one of the electronic cigarette parts, simple email: store@premiumecig.com state your order number and that the problem is and your customer support representative will assist you and mail you a replacement unit along with the pre-paid return shipping label, so you can return faulty part without much trouble. Most of the time, you can leave return envelope in your mailbox for pick-up. It's that easy.

We also offer a 30 day money back guarantee. (Please note that this does not cover disposable electronic cigarette kits as we cannot salvage the battery or the cartridges). If you are not satisfied with the product, then you have this option of return, but we are sure that once you try our Premium Electronic Cigarette, you will never want to take another puff from the regular cigarette.