- Shipping Policy
Premium ECigarettes Business Hours:
Monday – Friday, 9AM-5PM (Eastern Standard Time, EST) Hours may vary during Holidays. Business days do not include weekends (Saturday and Sunday) or US Holidays.
Have questions? We've got answers!
Check out our faq.
Everything you need to know about:
Our Shipping Policy
We understand that unforeseen situations may occur. In the event that your package is damaged, stolen or misdelivered, please follow these steps:
- Report your incident immediately to your mail carrier (USPS/FedEx).
- File a claim and get a claim number.
- Contact us with your claim number by phone (866-242-9210) or email (firstname.lastname@example.org).
Although Premium ECigarettes is not responsible for damaged, lost, or stolen goods, reshipment is granted on a case-by-case scenario.
Disclaimer: Orders over $250 will be shipped FedEx Ground with a signature confirmation at no additional charge. If this method is not suitable, you must contact us before the package has shipped. If you waive your right for a signature confirmation, we will, under no circumstances, replace stolen or misdelivered packages.
Shipping (Within the US)
Orders completed and processed before 2PM EST will ship the same day. Orders completed after 2PM, will ship the following business day. Orders placed after 2PM EST on Friday will ship the following Monday.
We offer Free USPS First Class Shipping for all orders over $20.00.
If you choose an option other than free shipping, pricing will vary depending on total package weight and destination.
- Does not deliver to PO boxes
- Does not consider Saturday and/or Sunday a business day, meaning, your package under no circumstances will be delivered on Saturday unless you call our office before your package has shipped and pay a $15 surcharge (implemented by FedEx).
FedEx Shipping Breakdown
- FedEx Standard Overnight: 1 business day (deliverable up to 3 pm to most address, up to 8 pm for residences)
- FedEX Priority Overnight: 1 business day (deliverable up to 10:30 am to most addresses)
- FedEx 2 Day: 2 business days
- FedEx Express Saver: 3 business days
- FedEx Home/Ground Delivery: 1-5 business days
FedEx is the preferred method of shipping due to the fact that they guarantee their packages.
We currently ship to limited countries at this time. Please allow 1-2 business days for processing (subject to complete verification). We are unable to communicate with our International customers via outbound phone calls so please provide a valid email address so we can communicate with you if needed for verification purposes.
We offer a Flat-Rate shipping fee of $15.95USD via FIMS (FedEx International Mailing Service). Recipient is responsible for any duty/fees/taxes due upon receiving the package. Please be advised that we offer Free International Shipping for WÜD Skins as well as most replacement products at this time.
FedEx International Priority: 1 – 3 business days
FedEx International Economy: 3 – 5 business days
FedEx International Mail Service (FIMS) Flat Rate: 14 – 21 Business Days
*For FedEx International Mailing Service (FIMS), please allow 3 – 5 business days for processing. Processing times are separate from the transit time.
Premium ECigarettes is not responsible for any packages damaged, lost, stolen, or denied during the shipping and customs process.