Return Policy

At PremiumEstore LLC, we stand behind the high quality of our products and if you are not completely satisfied with a product, we offer a 30-day money back guarantee from the date of purchase on all products.  Due to strict health standards, we cannot refund or replace any open cartridge packs or disposable products.  Shipping fees are non-refundable, and you will need to pay for return shipping.

For returns:

Simply contact our customer service department at 866-242-9210 or email us at returns@premiumecig.com and one of our customer service representatives will gladly assist you.  An RMA Number will be issued and you will attach that number to the products you return to us.  Products must be received by our returns department within the 30 day period to be eligible for a refund. Please allow 1-2 weeks for processing refunds to reflect once we receive the products.
Return Address:

Issued RMA #
PremiumEstore LLC
552 Central Drive Ste 101
Virginia Beach VA 23454